OPPORTUNITIES IN DIFFERENT UNITS

Stockmann offers an extensive selection of premium brands, excellent customer service and inspiring experiences in its department stores and online. Stockmann’s vision is to be the marketplace for a good life for its customers and a workplace for a good life for its team members.

Our Way of Working 

We develop and encourage the workplace community towards experiences of meaningful customer-centric work and continuously develop measures to ensure an equal, diverse, inclusive and safe workplace community in all our operations and value chain. 
 
Stockmann’s operating model, organisational structure, leadership style and processes support our customer oriented operations and strategy. We have non-hierarchical organization that operates in international teams in three countries (Finland, Estonia and Latvia). We as a team are more than 1900 professionals working on omnichannel sales. Our organization is built to support the customer journey, and on top of our organization are our sales personnel which we like to call merchants.

Omnichannel Merchant unit

Purpose

To deliver premium customer experiences and drive merchant mindset with feeling that lasts.

Expertise and teams

  • Webstores
  • Department Stores (Helsinki, Itis, Jumbo, Tapiola, Tampere, Turku, Riga, Tallinn)
  • Operational services (shift planning)

Most common jobs in Omnichannel Merchant unit are sales agents, e-commerce specialists, shift planners, sales managers, and e-commerce leads.

Customer Insights & Experience unit

Purpose

To ensure seamless high-quality customer experience across customer journey and to build world-class loyalty program and customer loyalty & strengthen customer-centricity at Stockmann.

Expertise and teams

  • Customer Insight and Experience
  • Customer Loyalty
  • Customer Happiness

Most common jobs in Customer Insights & Experience team are customer happiness agents, customer happiness team leads, customer insights and experience specialists, and customer loyalty specialists.

Brand & Storytelling unit

Purpose

To deliver coherent and inspirational Stockmann Story that creates the feeling that lasts and leads to profitable customer relationship.

Expertise and teams

  • Brand and Marketing
  • Marketing Activation
  • Photo studio & Text translations
  • Communications and IR
  • Sustainability

Most common jobs in the Brand & Storytelling unit are digital marketing specialists, dialogue specialists, visual marketing specialists, photographers, photo coordinators, marketing managers, and communication managers.

Stockmann Style unit

Purpose

Creation of inspirational and personalized Stockmann Style through selection of right brands, products and services.

  • Fashion selection
  • Beauty selection
  • Home selection
  • Store concept and design
  • Partners and Services
  • Style designing and technical execution
  • Commercial planning

Expertise and teams

Most common jobs in the Stockmann Style unit are store designers, designers, assortment leads, own brand leads, partner leads, and category directors.

Supply Chain unit

Purpose

Ensuring the right products are available at the right time and place to meet customer demand, through seamless and profitable supply chain operations.

Expertise and teams

  • Supply chain development
  • Category support
  • Logistics, transportation and forwarding
  • Central warehouse

Most common jobs in the Supply Chain unit are category coordinators, supply chain specialists, master data and replenishment specialists, forwarders, distribution center employees, team leads, category support managers, supply chain development manager, and logistics director.

People and Culture unit

Purpose

Continuously improve and support business and people leaders in creating ​seamless positive Employee Experience across ​the team member journey​​.

Expertise and teams

  • Talent Attraction & Recruitment​
  • Learning and Development​
  • Employee Experience ​
  • Payroll​​
  • Employment and Wellbeing
  • People Analytics

Most common jobs in the People and Culture unit are talent attraction and recruitment specialists, learning and development specialists, employee experience specialists, payroll specialists, heads of employee experience, head of talent attraction and development, and head of employment and wellbeing.

Omnichannel Digitalization unit

Purpose

Produces digital and ICT strategy, capabilities, tools, and services for both internal and external customers.

Expertise and teams

  • Business, technical and data solutions
  • Project management
  • Enterprise Architecture
  • ICT support

Most common jobs in the Omnichannel Digitalization unit are IT specialists, business solution owners, technical solution owners, data solution owners, architects, project managers, head of data solutions, chief architect, and head of IT operations.

Finance unit

Purpose

To provide trusted business partner services to the organization and to keep finance compliance to provide reliable, timely and accurate financial information for internal and external reporting.

Expertise and teams

  • Business control
  • Accounting
  • Finance compliance

Most common jobs in the Finance unit are business controllers, accountants, chief accountants, and finance compliance manager.

Stockmann Leadership Team

Purpose

To reinvent retail so that we can all succeed together.