Stockmann offers an extensive selection of premium brands, excellent customer service and inspiring experiences in its department stores and online. Stockmann’s vision is to be the marketplace for a good life for its customers and a workplace for a good life for its team members.
We develop and encourage the workplace community towards experiences of meaningful customer-centric work and continuously develop measures to ensure an equal, diverse, inclusive and safe workplace community in all our operations and value chain.
Stockmann’s operating model, organisational structure, leadership style and processes support our customer oriented operations and strategy. We have non-hierarchical organization that operates in international teams in three countries (Finland, Estonia and Latvia). We as a team are more than 1900 professionals working on omnichannel sales. Our organization is built to support the customer journey, and on top of our organization are our sales personnel which we like to call merchants.
Purpose
To deliver premium customer experiences and create with feelings that lasts.
Expertise and teams
Most common jobs in Omnichannel Merchant Unit are sales agents, sales leaders, e-commerce specialists, customer happiness agents and shift planners
Purpose
To deliver a compelling Stockmann Story that fosters lasting customer relationships, this unit will now integrate specialized expertise in brand development, strategic marketing, loyalty, marketing automation, personalization, communications, and sustainability for improved efficiency.
Expertise and teams
Most common jobs in the Brand & Storytelling unit are marketing managers, digital marketing manager and specialists, customer dialogue specialists, visual marketing specialists and communication managers.
Purpose
Creation of inspirational and personalized Stockmann Style through selection of right brands, products and services.
Expertise and teams
Most common jobs in the Stockmann Style unit are store designers, designers, assortment leads, own brand leads, partner leads, and category directors.
Purpose
Ensuring the right products are available at the right time and place to meet customer demand, through seamless and profitable supply chain operations.
Expertise and teams
Most common jobs in the Supply Chain unit are supply chain assistants, coordinators and specialists, distribution center and in-store logistics workers, replenishment specialists and supply chain analysts, text production specialists, photo coordinators and editors.
Purpose
Continuously improve and support business and people leaders in creating seamless positive Employee Experience across the team member journey.
Expertise and teams
Most common jobs in the People and Culture unit are talent attraction and recruitment specialists, learning and development specialists, employee experience specialists, payroll specialists, heads of employee experience, head of talent attraction and development, and head of employment and wellbeing.
Purpose
Our job is to create efficiency, transparency and enable new business capabilities through technology.
Expertise and teams
Most common jobs in the Technology unit are IT specialists, business solution owners, technical solution owners, data solution owners, architects, head of data solutions, chief architect, and head of IT operations.
Purpose
To provide trusted business partner services to the organization and to keep finance compliance to provide reliable, timely and accurate financial information for internal and external reporting.
Expertise and teams
Most common jobs in the Finance unit are business controllers, accountants, chief accountants, and finance compliance manager.
Purpose
To reinvent retail so that we can all succeed together.
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